Contact information
Contact Information
Contact VelvetRow
For questions about products, orders, delivery, returns or refunds, email:
VelvetRow is an online store serving customers in the United Kingdom. Prices and payments are in pounds sterling (GBP, £).
Order Enquiries
Please include your name, order number if available, the email address used for your purchase and a brief description of your enquiry.
Do not email passwords or full payment-card details.
Cancellations and Returns
Email us with a clear statement of your request.
A valid statutory cancellation does not depend on our approval. Our Returns and Refund Policy explains the applicable deadlines and return arrangements.
Contact us for the appropriate return delivery instructions before posting your parcel.
Delivery Enquiries
Estimated UK delivery times, including processing, are:
- Royal Mail Standard: 7–13 working days.
- Royal Mail Priority: 4–9 working days.
If your order is overdue or there is a delivery problem, email us with your order details.
Complaints
If something has gone wrong, describe the issue and the outcome you are seeking. We will review your complaint and explain the next steps.
Privacy Requests
You can use the same email address for questions about your personal information, data protection requests or privacy complaints.
Contact
VelvetRow
Email: velvetrowshop@gmail.com